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Protect profitability by making your customers' lives easier

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Complaints Management

Protect profitability by making your customers' lives easier

We all know that customers are more likely to stay loyal if you deliver on your basic promises. This can be difficult if you struggle to keep on top of off-script problems customers complain about. It needs to be easy for you and easy for customers to put things right.

28 January 2022
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All Case Management

The Goldilocks of case management systems

Software configured to specific process requirements used to mean a costly bespoke build, but this is not the case with Workpro. Not too basic, not too complex, but "just right". 

9 December 2021
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Company News

Vacancy - IT Analyst Kickstart Scheme

At Workpro we are passionate about getting more young people into the IT industry, which is why we are taking part in the Kickstart Scheme.

10 November 2021
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All Case Management

Why Workpro? Our Story

Why choose Workpro? Workpro is the case management software that has big system functionality with a small system cost. We call it the "Goldilocks" of systems! What do we mean?

29 October 2021
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HR Case Management

Supporting line managers with HR case management

From absences to grievances and performance, and all the other HR issues that can arise, line managers play a huge role in maintaining good employee relations. How do you ensure this happens fairly and consistently across your organisation? 

1 September 2021
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Company News

Employee Ownership Day 2021

Business resilience is one benefit of employee ownership, as we at Workpro can testify. Our EO Day 2021 celebrations focussed on this theme.

1 July 2021
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HR Case Management

Working together while working apart in HR

Remote working can increase risk and lower productivity unless your team has the right tools. HR case management is no exception. What should you look for in a good online HR case management system?

30 June 2021
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Complaints Management

Claim unmined value from smart complaints management

Improved customer retention is one benefit of better complaints handling. Why it is more important to focus on the value of complaints than reducing their costs.

8 June 2021
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All Case Management

Implement your case management system in under eight weeks

A new case management system can be implemented in under 8 weeks. Saving you money with rapid, sustainable gains. 

27 May 2021
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All Case Management

Announcing Integrated PDF Editing and Redaction in Workpro

Full feature PDF editing and redaction is now available within Workpro case management software. Open, edit and save PDF documents without leaving Workpro, removing the need for expensive Adobe licences or to switch applications to carry out this work.

12 May 2021
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All Case Management

New Workpro Release Targets Case Management Efficiency

Workpro V5.0 is launched! Delivering a range of enhancements designed to help your teams work more efficiently, the first thing you will notice is the clean modern styling of the improved user interface.

23 February 2021
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HR Case Management

Supporting line managers with HR case management

Our new HR Case Portal empowers line managers to consistently handle people issues, with HR in the loop if needed. Avoid reputational and financial risks in employee relations.

16 February 2021