Emma Laxton

Posts by Emma Laxton

HR Case Management Metrics You Need To Track

HR Case Management Metrics You Need To Track

February 26, 2025 11 min read
Helping Your Team Manage Their Caseload: A Guide for HR Managers

Helping Your Team Manage Their Caseload: A Guide for HR Managers

February 13, 2025 12 min read
Root Cause Analysis in HR: A Real Game Changer

Root Cause Analysis in HR: A Real Game Changer

February 13, 2025 13 min read
Building Your HR Tech Stack – A Guide For SMBs

Building Your HR Tech Stack – A Guide For SMBs

November 27, 2024 17 min read
Handling Social Media Complaints – A Review Of Current Best Practices

Handling Social Media Complaints – A Review Of Current Best Practices

October 16, 2024 11 min read
Empowering frontline staff to better handle customer complaints

Empowering frontline staff to better handle customer complaints

June 7, 2024 4 min read
Beyond Resolution: Navigating Continued Pushback from a Complainant

Beyond Resolution: Navigating Continued Pushback from a Complainant

May 6, 2024 3 min read
How Conflict at Work Impacts Your Bottom Line
Conflict in a boardroom

How Conflict at Work Impacts Your Bottom Line

April 2, 2024 3 min read
Beyond Implementation: Optimise Your Use of Case Management Software

Beyond Implementation: Optimise Your Use of Case Management Software

March 4, 2024 3 min read