Emma Laxton

Posts by Emma Laxton

Building Your HR Tech Stack – A Guide For SMBs

Building Your HR Tech Stack – A Guide For SMBs

November 27, 2024 15 min read
Handling Social Media Complaints – A Review Of Current Best Practices

Handling Social Media Complaints – A Review Of Current Best Practices

October 16, 2024 11 min read
Empowering frontline staff to better handle customer complaints

Empowering frontline staff to better handle customer complaints

June 7, 2024 4 min read
Beyond Resolution: Navigating Continued Pushback from a Complainant

Beyond Resolution: Navigating Continued Pushback from a Complainant

May 6, 2024 3 min read
How Conflict at Work Impacts Your Bottom Line
Conflict in a boardroom

How Conflict at Work Impacts Your Bottom Line

April 2, 2024 3 min read
Beyond Implementation: Optimise Your Use of Case Management Software

Beyond Implementation: Optimise Your Use of Case Management Software

March 4, 2024 3 min read
Is your HR case document management fit for purpose?
Documents flying in storm

Is your HR case document management fit for purpose?

February 19, 2024 4 min read
Identifying and Supporting Vulnerable Complainants

Identifying and Supporting Vulnerable Complainants

December 13, 2023 5 min read
The Pros and Cons of AI for Complaints Management

The Pros and Cons of AI for Complaints Management

August 23, 2023 5 min read