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Contact us Request a demo
Contact us Request a demo
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Complaints Management Software

Proactively Manage Customer Complaints

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Used and Trusted by:

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Department for Business, Energy & Industrial Strategy
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British Heart Foundation
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Housing Ombudsman Service
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Leeds Beckett University

Transform The Way You Handle Complaints

Managed correctly, customer complaints can be a valuable asset. Use them to drive improvement and deliver better outcomes with an intuitive system that provides oversight and clarity.

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"Our staff tell us the system is more usable and more accessible, more powerful than systems they've used in the past."

Complaints
Scotland
Public Sector

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"The Workpro team supported us to make our system as straightforward and simple to use as it can be, yet flexible enough to adapt to our changing business needs."

Complaints
England
Ombudsman

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"Workpro is easy for our team to navigate. The product is also highly customizable, allowing us to reflect how we want our workflows to operate within the system."

Complaints
Canada
Healthcare

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"Workpro empowers us to do the things we need to do as an organisation and as individuals. It mirrors our approach to casework."

Complaints
England
Social Housing

the smart way to manage customer complaints

Consistent, compliant complaints handling

Building an effective complaints handling process isn't easy, but it is worthwhile. Good complaints management builds brand loyalty and protects your organisation from legal risk.

It's also key to abiding by the standards imposed by Ombudsman or regulators like the Financial Conduct Authority (FCA). Not to mention the secret to driving organisational transformation.  

To help you get it right, Workpro provides an all-in-one solution that lets you track and manage every complaint. Know exactly who's doing what and when, using centralised dashboards that your whole team can access. 

It also provides the detailed analytics that managers need to spot and arrest root causes, or highlight emerging trends and opportunities for product or service improvements.

In short, Workpro provides everything you need to ensure that your complaints process is consistent, fair, and fully compliant.

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Complaint Handling Software

Benefits at a glance

  • Complete control of every stage
  • Fair and consistent, every time
  • Streamline your complaints process
  • Improve productivity and reporting

An All-In-One Solution

Included as standard

  • Three-stage complaints workflow
  • Targets and alerts set to match your KPIs
  • Template pack for creating letters and emails
  • Standard reports library
  • GDPR-compliant requests, including FOI, EIR and SAR
  • All customisable and extendable

used and trusted globally

Sectors we serve

Workpro is highly customisable and has been successfully deployed for national and international organisations in a great many sectors and industries. If you don't see your sector listed here, click here. There's a very good chance that we've implemented a solution for someone in your industry.

Ombudsman Government Financial Services Healthcare Housing Transport & Logistics Retail

Workpro Complaints Management Brochure

Take management visibility and control of complaints to a whole new level.

Download the brochure
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Prefer to watch a video?

Workpro Explained In 4 Minutes

Our team and customers talk about Workpro complaints management to give a short introduction to its features and benefits.

Key features

Log & track all casework

Complaint Capture

Quickly record all complaints, however, they come in - email, letter, web, phone, text, or via our Workpro Connect portal.

 

Complaint Capture

Case & Task Ownership

Allocate and reassign case owners for full accountability. Tasks can be manually or system-generated.

Case & Task Ownership

Alerts & Reminders

Highly visible alerts, reminders and tasks drive action, while any vulnerabilities or risks are flagged.

Alerts & Reminders

Respond &
resolve

Configurable Workflow

Adapts to case type and guides users through the correct process at each stage. Includes Complaint and FOI/SAR case types. 

Configurable Workflow

Document Management

Store all documentation in the case record and easily bundle it for sharing. Optional PDF editing and redaction.

Document Management

Auto-populated Templates

Email and letter templates are auto-populated with case data, with seamless MS Word integration.

Auto-populated Templates

Management information

Performance Monitoring

Track casework using comprehensive dashboards, case and task views, with any issues highlighted.

Performance Monitoring

Reporting & Analysis

Built-in standard reports library and flexible report writing tools. Well categorised data ensures accurate, meaningful reporting.

Reporting & Analysis

Quick and Advanced Search

Everything is searchable, down to document level, with flexible filtering. Linked Case or Precedent Case tags.

Quick and Advanced Search

Security & maintenance

Access & Audit

Authorised access only, with case-level restrictions. Full audit trail. Data encryption. Single sign-on option. UK based, ISO 27001 data centres.

Access & Audit

User Admin Tools

Key system elements are maintainable by authorised administrators. e.g. lookup lists, fields, user permissions.

User Admin Tools

Data Protection

The integral file management utility lets you manage data and records according to data protection policies.

Data Protection
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20 ways Workpro will transform your business

Complaints Management Whitepaper

Get the white paper
Workpro Case Management Video

Manage everything from one system

Specialised complaints handling software

Manage all customer complaints from one system - with improved control, compliance and reporting. Specialised versions for heavily regulated industries like the financial services sector and FOI/SAR cases. Our short video explains how.

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See our software in action

Book a product overview

Book a product overview and find out why UK and international teams love our cloud-based software.

Book your overview