Housing Sector Complaints Management Software

Enable your team to manage complaints more efficiently, and deliver better outcomes. Workpro provides a suite of customisable tools that are designed to guide staff through your complaints process – ensuring that all responses are timely, fair and appropriate. 

Powerful reporting and auditing tools ensure that you can stay top of your regulatory duties – and evidence principled complaint handling in line with housing industry best practices.  Workpro is also fully GDPR compliant, and handles data in accordance with all relevant data protection legislation.

Every complaint presents an opportunity to learn from mistakes and improve frontline services. Workpro facilitates this process by categorising and collating all complaint data - making it easy to spot trends and drill down to uncover the root cause of persistent issues that generate a high volume of tenant complaints.

Workpro can be customised to suit the specific needs of your business. Every workflow, template, dashboard and report can be tweaked to suit your needs. Assign cases and tasks for optimal resource utilisation, restrict access to sensitive data, and track exactly who is doing what, wherever your staff may be working.