Complaints Management Software For The Transport And Logistics Sectors

Build a Robust Complaints Management Process

Workpro provides an all-in-one complaints management solution for businesses operating in the transport and logistics sector.

Turn complainants into brand advocates with a powerful toolkit that’s designed to streamline your complaints handling process, facilitate effective root cause analysis, and eliminate inefficiencies.

Secure
User Friendly
Cost Effective

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Used and Trusted by:

CMG

EMT Healthcare

Department for Business, Energy & Industrial Strategy

British Heart Foundation

Take Control Of Your Complaints Management Process

Transport and logistics companies tend to be inundated with complaints. Fair or unfair, your ability to acknowledge and respond to this feedback has a direct bearing on your ability to protect your brand’s reputation and remain competitive.

Workpro provides a centralised complaints management system that’s designed to take the hard work out of collating and responding to complaints spread across various platforms and channels.

Its automated workflows, customisable targets and alerts ensure that you never miss a complaint, and its smart reporting toolkit provides you with everything you need to track and report on the success of your complaints management process.

"Our staff tell us the system is more usable and more accessible, more powerful than systems they've used in the past."

Complaints

Scotland

Public Sector

"The Workpro team supported us to make our system as straightforward and simple to use as it can be, yet flexible enough to adapt to our changing business needs."

Complaints

England

Ombudsman

"Workpro empowers us to do the things we need to do as an organisation and as individuals. It mirrors our approach to casework."

Complaints

England

Social Housing

Smart complaints management

Configurable software that supports your processes

Transform your complaint management process

Workpro ensures that all complaints are handled well – using automated workflows, templates and customisable alerts to guide staff through your chosen process. Ensure that every complaint receives a timely, appropriate and effective response with our complete case management solution.

Maintain visibility of every complaint

Transport and logistics companies often field complaints from a variety of platforms and sources. Ensure that you always have full visibility of complaints across your organisation with Workpro’s customisable dashboards and flexible reporting tools. Smart alerts and reminders also ensure that nothing slips through the cracks.

A culture of continuous improvement

Reporting tools enable you to uncover the root cause of persistent issues, and share that data with the relevant teams to drive sustained improvement to frontline services. Treating every complaint as an opportunity to learn and improve is key to building a culture of continuous improvement.

A solution that puts you in control

Workpro is designed to implement your chosen complaint handling process. Each aspect is fully customisable, so you can set your own KPIs, categorise data in a way that is meaningful to your organisation, restrict access to certain cases, and assign cases and tasks to optimise service delivery - while maintaining a full audit trail of all action taken.

Complaints Management Software

Benefits at a glance

Complete control of every stage
Fair and consistent, every time
User-friendly and easy to integrate
Streamline your complaints process
Improve productivity and reporting
Demonstrate good governance

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An all-in-one solution

Key Features

Three-stage complaints workflow
Targets and alerts set to match your KPIs
Templates starter pack for creating letters and emails
Standard reports library
GDPR-compliant information requests
All customisable and extendable

Prefer to watch a video?

Workpro Explained In 4 Minutes

We are an employee-owned organisation and our team provide customers with individual service. Find out more in this short explainer video.

Clear and intuitive software

Workpro's key features

Ditch cumbersome spreadsheets and shared mailboxes for a system that gives you control of your complaints management process.

Log & track all casework

Efficient case capture tools
Task and case assignment
Alerts and reminders

Log & track all casework

Respond & resolve

Configurable process steps
Document management
Auto-populated templates

Respond & resolve

Management information

Comprehensive dashboards
Standard and adhoc reports
Flexible search and filtering

Management information

Security & maintenance

Full audit trail
System admin tools
Data protection
Secure UK based hosting

Security & maintenance

See our software in action

Book a live overview

Book a product overview and find out why complaints handlers love our cloud-based complaints management software.

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Complaints Management Software For The Transport And Logistics Sectors

Build a Robust Complaints Management Process

Used and Trusted by:

Take Control Of Your Complaints Management Process

Smart complaints management

Configurable software that supports your processes

Transform your complaint management process

Maintain visibility of every complaint

A culture of continuous improvement

A solution that puts you in control

Complaints Management Software

Benefits at a glance

An all-in-one solution

Key Features

Prefer to watch a video?

Workpro Explained In 4 Minutes

Clear and intuitive software

Workpro's key features

Log & track all casework

Respond & resolve

Management information

Security & maintenance

See our software in action

Book a live overview

Accredited By