HR Case Management Software

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Complaints

Scotland

Public Sector

Your day-to-day HR system is the place to deal with payroll, holidays and record keeping. However, it’s not designed to handle complex, sensitive cases – the ones which could easily end up in an employee tribunal, or having broader implications for your business.

Workpro can access the data you need from your standard system – such as employee names and details – but takes HR and employee relations case management to a whole new level of professionalism.

Automate processes, track timescales at a glance and generate reports – all giving you the control and consistency you need to make sure you’re dealing with employees fairly, each and every time.

Case Capture

Quickly record all case details, however they come in - email, letter, web, phone, text or via our optional Workpro Connect portal.

20 Configurable HR Case Types

'Ready to go’ HR workflows guide users through the correct process. Configurable to match your policies.

Document Management

Store all documentation in the case record and easily bundle it for sharing. Optional PDF editing and redaction.

Alerts & Reminders

Highly visible alerts, reminders and tasks drive action, while any vulnerabilities or risks are flagged.

Auto-populated Templates

Email and letter templates are auto-populated with case data, with seamless MS Word integration.

Case & Task Ownership

Allocate and reassign case owners for full accountability. Tasks can be manually or system-generated.

Reporting & Analysis

Built-in standard reports library and flexible report writing tools. Well categorised data ensures accurate, meaningful reporting.

Performance Monitoring

Track casework using comprehensive dashboards, case and task views, with any issues highlighted.

Quick and Advanced Search

Everything is searchable, down to document level, with flexible filtering. Linked Case or Precedent Case tags.

Access & Audit

Authorised access only, with case-level restrictions. Full audit trail. Data encryption. Single sign-on option. UK based, ISO 27001 data centres.

User Admin Tools

Key system elements are maintainable by authorised administrators. e.g. lookup lists, fields, user permissions.

Data Protection

The integral file management utility lets you manage data and records according to data protection policies.

From absences to grievances and performance, and all the other issues that can arise in a team, line managers play a huge role in maintaining good employee relations.

How do you ensure this happens fairly and consistently across your organisation?

This is where the optional Workpro Connect module comes in. Workpro Connect is a self-serve tool which provides clear, intuitive case management support for line managers.

It ensures line managers and the central HR team can securely correspond and collaborate on cases as needed. With every case logged, actioned and reported on within one secure system, the HR team and their managers can see exactly what is going on throughout the organisation.

HR Case management & Employee Relations Software

Handle complex and sensitive cases with our cloud based solution.

Used and Trusted by:

Take Control Of Your HR Case Management & Employee Relations

the smart way to manage employee relations

Go beyond your standard HR system

Benefits at a glance

An All-In-One Solution

Included as standard

used and trusted globally

Sectors we serve

Workpro HR Case Management Brochure

Take management visibility and control of employee issues to a whole new level.

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Workpro Explained In 4 Minutes

Key features

Log & track all casework

Case Capture

20 Configurable HR Case Types

Document Management

Respond & resolve

Alerts & Reminders

Auto-populated Templates

Case & Task Ownership

Management information

Reporting & Analysis

Performance Monitoring

Quick and Advanced Search

Security & maintenance

Access & Audit

User Admin Tools

Data Protection

Making The Case For HR Case Management

Human Resources Business Case Whitepaper

See our software in action

Book a product overview

Workpro Connect

Supporting line managers

The choice is yours

Flexible hosting options

Manage everything from one system

Specialised complaints handling and HR case tracking systems

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