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Blog

What's New with Workpro

by Workpro Case Management Software on December 5, 2024

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Copying Roles from Another User

Available in the latest version of Workpro

In many scenarios the easiest way to apply Workpro Roles to a user is to copy them from another user with the same job role. Workpro now supports this via a button on the Role Management screen - saving you time and reducing the space for manual error!

 

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Load Balancing & Scalability Improvements

Available in Workpro 5.41

We have added load balancing capabilities to Workpro. This will enable customer systems to scale across multiple web servers, providing a significant boost to performance and reliability.

Currently, Workpro Public Cloud systems use an active server, with a “warm” standby server for backup. Following this change, both servers will be active with client systems load balanced across them. This will provide:

Improved Performance

Improved Performance

Reduced Downtime

Reduced Downtime

Virtually Seamless Recovery

Virtually Seamless Recovery

Improved Availability

Improved Availability

 

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User Management Improvements & Bulk Actions

Available in Workpro 5.38

The latest version of Workpro features a hugely improved user interface, making user management simpler and more efficient. It now takes only seconds to set up new users and manage roles! 

This update should allow system administrators increased control over their Workpro user management, without needing to rely on support from the Workpro team when they would like to make changes.  Improved functionality affects:

Assigning Workpro User Roles

Assigning Workpro User Roles

Creating New Users

Creating New Users

New User Notifications

New User Notifications

Deleting Users

Deleting Users

We have also added the ability to bulk assign multiple core records. For example, our Ombudsman customers use this functionality to reassign cases for the bodies under their jurisdiction, such as when a body has merged and they need to transfer all their cases to the new organisation.  

In other scenarios this could be line managers; for example, a team manager leaves and a new manager joins, so you need to re-assign all the old manager’s cases to the new one. 
Topics: Product News

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